CONVERSATIONAL AI PLATFORM

Revolutionize Telco Customer Service with AI Assistants

Deliver fast, effective support for high-volume queries. Free up agents to focus on complex tasks and high-value interactions with AI-driven virtual assistants.

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Explore the Benefits We Offer for Telcos

Discover how our AI Conversational Platform can address your key challenges and elevate the customer experience.

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Manage Customer Inquiries Seamlessly

Automate responses to frequent customer queries, reducing wait times and freeing up your support team to focus on complex issues, ensuring a smooth and efficient customer experience

Time Span

Boost Support Efficiency

AI-powered virtual assistants handle routine tasks like account updates and service inquiries, minimizing errors and improving the speed and accuracy of your support operations.

Analyze

Maximize Sales Opportunities

Leverage AI insights to analyze customer profiles and behavior, offering personalized product and service recommendations that boost upselling and cross-selling opportunities.

Group Task

Improve Customer Engagement

Implement AI-driven chatbots to streamline communication for corporate sales and service inquiries, ensuring timely and comprehensive information delivery to your customers

Security Shield

Strengthen Trust with Secure Transactions

Utilize AI to efficiently validate payments and detect fraudulent activities, providing customers with a secure and trustworthy service experience.

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Achieve Significant Cost Savings

Conversational AI reduces customer service costs by 40% to 70%, freeing up resources for strategic initiatives. By automating common queries, it allows agents to focus on complex, high-value tasks, enhancing job satisfaction and reducing attrition

Most common automation use cases for Telco

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Category:
Zendesk

Instant Order Status and Escalation via Virtual Assistant

Track and escalate orders quickly

Category:
Zendesk

Phone-Based User Identification for Seamless Assistance

Identify users by phone instantly

Category:
Zendesk

AI Virtual Assistant for Product and Service Queries

Answer product questions efficiently

Category:
Zendesk

24/7 Claim Support with AI Virtual Assistant

Round-the-clock claim assistance

Category:
Salesforce
Hubspot

Automated Order Status Updates via CRM Integration

Automate order updates via CRM

Category:
Salesforce
Hubspot

Automated Invoice Retrieval and Email Delivery

Email invoices automatically

Category:
Salesforce
Hubspot

Automated Billing Address Update via CRM Integration

Update billing info easily

Category:
Customer Support

Restart Internet or cable service

Quick service restarts

Category:
Customer Support

Schedule Technical Visit

Easily schedule tech visits

Category:
Customer Support

Request service transfer

Streamline service transfers

Ready to Transform Your Telecom Operations?

Integrate SunDevs AI Conversational Platform to enhance customer interactions, streamline support processes, and drive business growth

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