Revolutionize Your E-commerce with AI-Powered Customer Engagement

Challenge: Customer is frustrated that all their items did not arrive and want an immediate answer on their status.
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Solution: Using the order number, the virtual assistant presents all items in the order and customer selects which item was missing in the delivery.Ticket can also be tagged for prioritization if escalations is required.

Challenge: The client has to identify himself every time he writes.
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Solution: Using the phone number the virtual assistant has the capacity to recognize the user and provide the information requested.

Challenge: The client has doubts or queries about the products and/or services.
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Solution: By using a AI powered virtual assistant, the customer can ask any questions they want to the assistant, and the assistant will provide information just as if they were talking to a human.

Challenge: The client has questions about a claim outside of business hours.

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Solution: By using a AI powered virtual assistant, available 24x7, the client can check the status of their claim as well as add additional information to it without the need for human intervention.

Challenge: Customer often contact support to understand the status of their order. When the information is not easily accesible or obtainable, the agent workload can often be-time-consuming and repetitive to handle.

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Solution: Retrieve information from CRM, using the order ID, and inform customer of status of their order.

Challenge: Business request a copy of their invoice to be sent to them via email.

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Solution: Virtual assistant validates that customer is eligible for receiving invoice by matching data with backend system. Invoice is uploaded to CRM system and the virtual assistant locates invoice and send it to the client.

Challenge: A common contact reason is to change billing address, which is a simple but manual task for agents that often does not offer value adding opportunities.

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Solution: Verify customer by matching information they provide with data in back office systems. Create a task to automatically push the updated billing address to the CRM.

Challenge: Customers want to add additional baggage to a booking that they've made and contact support to ask how to do this.

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Solution: Check the baggage allowance for a specific flight, using a custom integration. Give a personalized response dependent on the ticket purchased.

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Challenge: The customer wants to know the status of their purchase delivery without having to enter a website and provide multiple details about themselves and/or the purchase made.

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Solution: Having an AI virtual assistant assistant with the capability to identify and validate the customer using the phone number from which they are texting and provide them with information about the status of ongoing shipments for their purchases.

Challenge: Customer wants to return an order. To do so, they need a return label, which requires contacting customer support. This generates an inbound inquiry and subsequent wait for the customer to receive it.

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Solution: AI virtual assistant collects information in backend system and asks customer which items they would like to return. Customer selects item(s), and the virtual assistant verifies that the item is eligible for a return and generates a return label.