Accelerate your response times and maximize your ROI with Lucy
Support your customers and agents with a Powerful Conversational AI Platform, delivering seamless, human-like interactions across phone, chat, and messaging channels
Trusted by Leading Brands
The intelligence behind your sales and customer support automation
From automating inbound and outbound calls to understanding dialects and voice notes on WhatsApp, Lucy is not just a chatbot; it's an intelligent ecosystem that automates customer support, sales, and internal processes. Designed to anticipate needs and exceed expectations of the most demanding customers.
Intelligent and Natural Functionalities
Interactions designed to enhance the customer experience:
Advanced Natural Language Processing (NLP): Lucy understands regional dialects, adapting to users' natural language to provide contextual and accurate responses.
Multichannel Management: Integrates WhatsApp, phone calls and messaging platforms into one cohesive system, ensuring that no customer goes unanswered.
Understands Voice Memos: Users can send audio messages, which Lucy transcribes and processes to provide immediate solutions.
24/7 support: Lucy is always available to meet customer needs, without interruption.
Adaptive Scalability: From startups to large enterprises, Lucy grows with you.
How AirFibra Transformed its Operation with Lucy?
AirFibra, an Argentine telco, implemented Lucy to transform its customer service and operating costs.
$58,000 USD
annual savings
By reducing reliance on human personnel.
Less than 1 minute
Response Time
Reduced from 23 hours, exceeding industry standards.
2 days on average
Resolution Time
Reduced from 8 days, significantly improving support efficiency.
87.5 NPS
Customer Satisfaction
88.8% of customers recommend the service.
Lucy in Action
AirFibra used functionalities
such as:
WhatsApp management with voice notes
Automation in the management of conversations and voice memos to streamline communication and improve support efficiency.
Automated outgoing calls
Implementation of automated calls for quality surveys and campaigns, optimizing the time and resources of the support team.
Automatic assignment of agents according to priority
Automatic distribution of tasks to agents according to priority, reducing manual workload and improving response times
Javier Chovan
Technical Manager, Airfibra
Would you like to know how Lucy can support your company?
Schedule a meeting and explore all possibilities
Key features of Lucy
Function
Benefit
How AirFibra Transformed its Operation with Lucy?
AirFibra, an Argentine telco, implemented Lucy to transform its customer service and operating costs.
Feature
LUCY
ManyChat
Tidio
Adaptability
Advanced NLP and speech understanding.
Only text and predefined rules.
Limited to basic flows.
Scalability
Seamless management of thousands of users.
Designed for small companies.
Ideal for small operations only.
Supported Channels
WhatsApp, calls, social networks.
Mainly Facebook.
Limited to web chats.
Automation
Complete, from sales to support.
Limited to simple messages.
Focused on basic support.
Adaptability
Advanced NLP and speech understanding.
Scalability
Seamless management of thousands of users.
Supported Channels
WhatsApp, calls, social networks.
Automation
Complete, from sales to support.
Adaptability
Only text and predefined rules.
Scalability
Designed for small companies.
Supported Channels
Mainly Facebook.
Automation
Limited to simple messages.
Adaptability
Limited to basic flows.
Scalability
Ideal for small operations only.
Supported Channels
Limited to web chats.
Automation
Focused on basic support.
Would you like to understand for yourself how Lucy works?
The Future with Lucy
Networks that Self-Repair and Anticipate Needs
Lucy is not just a care tool; it is the start of a connected ecosystem:
Proactive Problem Detection
Anticipates failures before they occur, sending notifications and resolving them autonomously.
Continuous Optimization
It learns from every interaction, improving your responses and workflows.
Predictive Strategies
Suggests operational improvements based on historical data and emerging patterns.
Works with everything you already use
Don't see your integration? We'll build it for you.
Ready to discover how Lucy can transform your business?
Discover customized solutions that drive your goals and take
your business to the next level.
