Transform Cinema Operations with AI-Powered Customer Engagement

Challenge: Customer is frustrated that all their items did not arrive and want an immediate answer on their status.
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Solution: Using the order number, the virtual assistant presents all items in the order and customer selects which item was missing in the delivery.Ticket can also be tagged for prioritization if escalations is required.

Challenge: The client has to identify himself every time he writes.
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Solution: Using the phone number the virtual assistant has the capacity to recognize the user and provide the information requested.

Challenge: The client has doubts or queries about the products and/or services.
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Solution: By using a AI powered virtual assistant, the customer can ask any questions they want to the assistant, and the assistant will provide information just as if they were talking to a human.

Challenge: The client has questions about a claim outside of business hours.

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Solution: By using a AI powered virtual assistant, available 24x7, the client can check the status of their claim as well as add additional information to it without the need for human intervention.

Challenge: Customer often contact support to understand the status of their order. When the information is not easily accesible or obtainable, the agent workload can often be-time-consuming and repetitive to handle.

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Solution: Retrieve information from CRM, using the order ID, and inform customer of status of their order.

Challenge: Business request a copy of their invoice to be sent to them via email.

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Solution: Virtual assistant validates that customer is eligible for receiving invoice by matching data with backend system. Invoice is uploaded to CRM system and the virtual assistant locates invoice and send it to the client.

Challenge: A common contact reason is to change billing address, which is a simple but manual task for agents that often does not offer value adding opportunities.

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Solution: Verify customer by matching information they provide with data in back office systems. Create a task to automatically push the updated billing address to the CRM.

Challenge: Customers often face frustration when they don't receive the email confirmation with the QR code to redeem their cinema tickets and concessions. This leads them to contact customer support to request it or to lodge a complaint with the theater.

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Solution: Leveraging client information and transactions, the AI-powered virtual assistant presents a comprehensive list of recent active orders. This allows the client to indicate the one that needs the QR code and receive it on their mobile phone, avoiding the need for escalation to customer support or complaints at the theaters.

Challenge: Customers often face difficulties purchasing movie tickets due to complex websites or long phone queues, leading to frustration and potential loss of sales.

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Solution: Deploy an AI-powered virtual assistant across multiple communication channels (websites, mobile apps, messaging platforms). The assistant guides customers through the ticket purchase process, answers questions about showtimes and availability, processes payments securely, and sends purchase confirmations and e-tickets directly to customers' devices, enhancing user experience and operational efficiency.

Challenge: Theater staff often need quick access to information about equipment, setup, escalation procedures, refunds, and other basic inquiries, which can be time-consuming to look up.

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Solution: Implement an AI-powered virtual assistant accessible through various communication channels. This assistant can provide instant answers to common questions about theater operations, equipment, configurations, escalation processes, and refund procedures. By offering quick and accurate information, the assistant helps staff resolve issues efficiently and focus on providing better service to customers